Refund policy

Returns and refunds

Every order is handled by me personally, so if anything isn’t right, please call me on 01565 722773 or email jennifergay@btinternet.com and we’ll sort it out.

Changing your mind
You can return any piece for a full refund, as long as you tell me within 14 days of receiving it. You don’t need to give a reason. You then have a further 14 days to send it back.

Please return it unworn, unwashed and in its original condition. Return postage is at your own cost, and I recommend a tracked service. If a piece comes back worn, washed or damaged, I may reduce the refund to reflect that.

Please contact before returning so that we can provide you with the correct address to send back to.

Refunds
I’ll refund you within 14 days of receiving the piece back, using the same method you paid with.

Made to order pieces
Some colours and sizes are made for you in Peru. For these orders:

• You pay a 50% deposit when you order. Paying the deposit confirms your order and your acceptance of these terms.
• Delivery to me takes an estimated 8-12 weeks. This is an estimate, not a guarantee.
• When your piece arrives with me, I’ll contact you for the remaining 50%. Once that’s paid, I post it to you.
• If the balance isn’t paid within 28 days of me contacting you, I may cancel the order.
• You can cancel at any time before delivery, or return the piece within 14 days of receiving it, and I’ll refund what you’ve paid.

Bespoke pieces
If a piece is made to your own measurements or special request, for example an adjusted length or a colour outside my usual range, I’ll tell you when you order that it is bespoke. Bespoke deposits are non-refundable once the order has been placed with my makers, and bespoke pieces can only be returned if they are faulty.

Faulty or incorrect items
If your piece arrives faulty, damaged or not as described, please contact me as soon as you can. I’ll cover the return postage and offer you a repair, replacement or full refund. This doesn’t affect your legal rights.